Overview
Online Pharmacy Return Policy. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Buy Opiates Online Canada
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
Online Pharmacy Return Policy: Dreamcare Pharma Guidelines
At Dreamcare Pharma, we want you to be completely satisfied with your experience. However, because we handle medications and health products, our online pharmacy return policy must follow strict Canadian safety laws. Below, you will find clear, simple information on how we handle returns, refunds, and order errors.
1. Prescription Medications
By law in Canada, prescription medications cannot be returned, reused, or resold once they leave our pharmacy. Even if you did not open the bottle or package, we cannot accept it back for a refund. This safety rule ensures that every patient receives medication that has been kept under perfect, monitored conditions.
If you have unused or expired medications, please do not throw them in the trash or flush them down the drain. Contact us, and we will happily guide you on how to safely dispose of them at a local drop-off site.
2. Over-the-Counter (OTC) Products
For non-prescription items—like vitamins, wellness products, braces, or skincare—we offer a 14-day return window from the date your package arrives.
To get a full refund for these items:
- The product must be completely unopened and unused.
- The original packaging and safety seals must be fully intact.
- You must provide your original receipt or order confirmation email.
Note: For hygiene and safety reasons, certain items like opened medical devices, masks, or testing kits cannot be returned.
3. Damaged Items or Pharmacy Errors
We work hard to get your order right every time, but mistakes can happen. If we sent you the wrong medication, or if your items were damaged during shipping, we will fix it immediately at no cost to you.
Please check your delivery as soon as it arrives. If you spot a problem, notify our team within 48 hours of delivery. We will arrange a replacement order or a full refund, and we will cover any return shipping costs for the error.
4. How to Request a Refund
If you need to return an eligible over-the-counter item or report an issue with your prescription order, follow these simple steps:
- Email us: Send a message to support@dreamcarepharma.ca with your order number and a photo of the item (especially if it is damaged).
- Pack it securely: If your return is approved, place the item safely back into a shipping box.
- Get your money back: Once we receive and inspect your item, we will issue a refund to your original payment method within 5 to 7 business days.
5. Order Changes and Cancelations
We understand that plans can change quickly. If you need to change your order or cancel it completely, please reach out to our customer care team as fast as possible.
Because we want you to get your health supplies without delay, our team processes orders very quickly. If your order contains over-the-counter products and has not left our facility yet, we can cancel it and give you a full refund right away. However, if your prescription has already been reviewed, filled, and packed by our pharmacist, we cannot cancel or refund the order. Please make sure to double-check your cart details before you click the final submit button.
6. Delayed or Lost Shipments
We partner with reliable Canadian courier services to make sure your packages arrive on time. However, bad weather, holidays, or transit issues can sometimes cause unexpected shipping delays.
If your package is delayed, we ask that you check your tracking link for the latest updates from the shipping carrier. If your tracking information shows that your package is lost, or if it has been stuck in transit for more than five business days without an update, please contact us immediately. We will open an investigation with the courier company. If they confirm the package is permanently lost, we will reship your medications or wellness products right away at no extra cost to you.
7. Faulty Tools and Medical Equipment
If you buy a medical tool from us—like a digital thermometer, a blood pressure monitor, or a glucose meter—and it does not work correctly right out of the box, we will help you fix the issue.
If the device is broken or faulty within the first 14 days of purchase, send us an email. We will happily replace it or give you your money back. If your device stops working after those first 14 days, the issue is usually covered by the company that made the product. We will gladly give you the manufacturer’s contact information so you can use their warranty to get a free repair or a replacement device.
8. What to Do with Broken Safety Seals
Your health and safety are our top priorities. Every single product we mail out is carefully checked to ensure it is in perfect condition.
In the rare event that your package arrives and you notice that a bottle seal is broken, cracked, or looks like it was tampered with during shipping, do not use the product. Take a quick picture of the damage and email it to our support team right away. We will tell you how to throw the damaged item away safely, and we will send a brand-new replacement package to your home immediately.
